Customer Systems Support Manager

Company: VirtualVocations
Location: Kalamazoo
Posted on: November 1, 2024

Job Description:

A company is looking for a Manager - Customer Systems Support Call Center.

Key Responsibilities

Manage the Call Center team, focusing on customer training, support, and issue resolution
Develop and implement Call Center policies, procedures, and productivity metrics
Oversee training programs for new and existing technicians, ensuring continuous education

Required Qualifications

Bachelor's Degree in business administration, accountancy, sales, marketing, computer sciences, or a related field
Minimum of four years of progressively responsible experience in a related field
Knowledge of Microsoft Windows operating systems and PC networking principles
Strong leadership skills and ability to prioritize workload effectively
Experience in managing team performance and workflow

Keywords: VirtualVocations, Mishawaka , Customer Systems Support Manager, Executive , Kalamazoo, Indiana

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