Operations Insights Specialist
Company: VirtualVocations
Location: Kalamazoo
Posted on: November 1, 2024
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Job Description:
A company is looking for an Operations Insights Specialist to
join their Performance Team and enhance customer satisfaction
through insights and process optimization.
Key Responsibilities
Track and report on customer concerns and sentiment
Monitor customer interactions to identify challenges and ensure
timely resolutions
Support the optimization of project processes for efficiency and
quality
Required Qualifications
Strong commitment to quality, accountability, and reliability
Proficiency with Google Sheets and Slack
Eagerness to learn and adapt quickly in a fast-paced
environment
Previous experience in operations or customer support is
beneficial
Keywords: VirtualVocations, Mishawaka , Operations Insights Specialist, Other , Kalamazoo, Indiana
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