Mortgage Processor III

Location: Grand Rapids
Posted on: November 4, 2024

Job Description:

GENERAL FUNCTION: Performs a wide range of duties related to the processing and underwriting of residential mortgage loans. These duties are both file and vendor level in nature. Maintains contact with external and internal customers to ensure workflowdeadlines are met. Assumes primary responsibility for the loan file upon receipt. Proactive in communicating status on the loan to both the borrower and the Loan Originator, and managing to the closing date. Responsible for updating the file andnotepad as work progresses on the processing system. Takes on a senior role within the team and conducts peer training for new hires. Handles escalated problems and issues requiring a senior level knowledge of residential mortgage loan processing.

ESSENTIAL DUTIES & RESPONSIBILITIES:

GÇóManage pipeline of conventional, government, and/or portfolio loans.

GÇóEvaluate loan documentation, calculate income, review assets, and analyze liabilities and clear conditions per delegated authority.

GÇóProcess all loans types including conventional, FHA, VA, USDA, Bond and special products including the most complex loan files

GÇóValidate automated underwriting decision per delegated authority.

GÇóMaintain high level of customer service by being proactive in communicating with the borrowers and loan originators.

GÇóEnsure accurate, complete, and timely loan data on processing system.

GÇóActively participate in ongoing efforts to continually improve customer service for internal and external customers.

GÇóResponsible for appropriate section of HMDA Worksheet.

GÇóReview exception reports to ensure all tasks are completed.

GÇóServe as an intermediary for loan issues with Loan Originators and other related departments.

GÇóAssist in training new hires.

GÇóTake active role as an escalation point within the team based on experience/knowledge.

GÇóMaintain knowledge of Fifth Third Mortgage Company''s policies and procedures.

GÇóPerform any other duties as assigned.

SUPERVISORY RESPONSIBILITIES: None.

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